Notices and Policies
The Federal Communications Commission (FCC) has rules requiring telecommunications service providers like Mid-Rivers to make its services and products accessible to people with disabilities, if such access is readily achievable. These rules implement Section 255 of the Federal Communications Act. Section 255 requires telecommunications service providers to make their services and devices compatible with peripheral devices and specialized customer premises equipment that are commonly used by people with disabilities, if such compatibility is readily achievable. Please contact us at 1-800-452-2288 for further information or to discuss your accessibility needs and the options we may have to assist you in using our services.
For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s home phone services require backup battery power to continue functioning during a power outage.
To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services – Mid-Rivers as your local Cooperative has installed and will maintain backup power for your home phone at no additional charge. Backup batteries have been installed by Mid-Rivers as part of our standard voice service installation. The purpose of this notice is to share information with you about those batteries; you do not need to take any action unless you are interested in purchasing additional battery capacity.
What Your Battery Can – and Can’t – Do for You
Mid-Rivers’ backup batteries allow you to continue to use your home voice services on a corded landline phone during a power outage.
Our backup battery does NOT provide power to any services other than voice. The backup battery powers the wall jacks that provide voice service. The backup battery does NOT power any other devices that may be connected to those jacks such as cordless phones, home security systems, medical monitoring devices or other equipment.
Expected Backup Power Duration
The standard backup battery should give you about eight (8) hours of emergency standby voice service. If you use your voice service sparingly during a power outage, the battery should last on standby power for longer than eight hours. Your battery will send Mid-Rivers an alert if it is experiencing problems, so that we can replace or repair it for you. We plan to replace batteries every five to six years to help insure continued operation and availability in the event of a power outage.
Solar charging units or larger capacity batteries capable of increasing battery run time up to 24 hours can be purchased through Mid-Rivers upon request. If you are interested in purchasing a solar unit or larger battery, please contact us. You can also extend your backup time frame by purchasing and installing your own commercially available uninterrupted power supply (UPS) backup power source, or a whole-home standby power solution like a gas or propane generator.
It is the responsibility of all individual subscribers or subscriber organizations to respect the legal protection provided by copyright and license to programs, data, and other information that may be accessible over the Mid-Rivers network.
In accordance with the Online Copyright Infringement Liability Limitation Act (the “Act”), 17 USC § 512(3), Mid-Rivers has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to Mid-Rivers of alleged Online copyright infringement on Mid-Rivers’ network. Mid-Rivers’ Designated Agent for notification of alleged copyright infringement and counter notification is as follows:
Name: Brad Quick
Company: Mid-Rivers Communications
Address: 904 C Avenue, PO Box 280, Circle, MT 59215
Phone: (406) 485-3301
Fax: (406) 485-2924
The flexibility and features of your Voice over Internet Protocol (VoIP) Hosted PBX telephone system can cause emergency 911 calling to work differently than with traditional phones. Please review this important information about Emergency 911 calls and your Unified Communications Hosted PBX telephone system.
To help emergency services respond as quickly as possible, you need to provide to Mid-Rivers, and keep current, the following information for every phone on your system:
- A valid street address (911 physical address)
- The floor (first floor, second level, etc.), if applicable
- The room number, if applicable
- Other identifying information a dispatcher may need to know to send emergency responders to the correct location, such as “Basement, “Shop in Back,” or similar reference points
Please let Mid-Rivers know immediately if you move phones around, change offices, take a phone home, etc. We need the current street address and physical location (with floor, room number, etc. if applicable) of each line in our systems to be able to send the right details to emergency services. We also need to know if the phone number or email for your Central Notification contact changes (the person in your organization who is notified when someone dials 911 from your system).
If you use a virtual extension, the MaxUC or other Mobile apps with your Unified Communications voice number(s), or otherwise use the service from a different address than initially provided, you must register your current location each time it changes by contacting Mid-Rivers. If you use Call Forwarding / Find Me-Follow Me or Device Twinning to support multiple phones in different locations, you must decide which of these locations is the “primary” location for the directory number, and use this as the 911 location. Phones in other locations sharing this directory number should not make 911 calls.
For more information about Federal 911 laws for multi-line telephone systems, please visit www.fcc.gov/mlts-911-requirements.
CONTENTS OF EEO PUBLIC INSPECTION FILE
- FCC Form 396-C filed August 13, 2022 (Mid-Rivers) [PDF}
- FCC Form 396-c filed August 13, 2022 (C&CC) [PDF]
- FCC Form 396-C filed August 18, 2021 (Mid-Rivers) [PDF}
- FCC Form 396-c filed August 18, 2021 (C&CC) [PDF]
- FCC Form 396-C filed September 3, 2020 (Mid-Rivers) [PDF]
- FCC Form 396-c filed September 3, 2020 (C&CC) [PDF]
- FCC Form 396-C filed September 19, 2019 (Mid-Rivers) [PDF]
- FCC Form 396-C filed September 13, 2019 (C&CC) [PDF]
- FCC Form 396-C filed September 5, 2018 (Mid-Rivers) [PDF]
- FCC Form 396-c filed September 5, 2018 (C&CC) [PDF]
- Equal Employment Opportunity – Public Inspection File – Vacancies Filled
- Initiatives Undertaken
EEO Public Inspection File also available at: Circle Headquarters Office, West Glendive Operations Center, Glendive Service Center, Roundup Service Center, Sidney – Richland County Service Center, Miles City – Custer County Service Center, Lewistown Service Center, and Baker Service Center.
The Federal Communications Commission (FCC) requires that cable operators maintain certain files and records for inspection by the FCC, local franchising authorities, and the public, for every community we serve. Records required are determined by system size, so certain systems may be exempt from some reporting requirements as indicated in the table.
The Mid-Rivers Cable Television public file information can be accessed below. For questions on our Public File, or to request a printed copy (for which you will be charged reasonable copying fees), please contact Annie at 1-406-485-3301.
Current Part 76 of the Code of Federal Regulations
Records Required for Public Inspection
Records for systems for no longer in operation are available upon request.
To see this notice, please click here.
Mid-Rivers offers Lifeline low-income assistance to qualifying residential subscribers with discounts of $9.25 per month on qualifying Internet or bundles. Larger discounts are available to qualifying customers on Tribal Lands. Mid-Rivers also participates in the Affordable Connectivity Program (ACP), a government program that can further reduce Internet bills for qualifying customers. ACP discounts are up to $30 per month, or $75 per month for customers on Tribal Lands. These assistance services are non-transferable and allow for only one discount per qualifying household. Eligibility standards are determined by the Federal Communications Commission (FCC). Call 1-800-452-2288, text 406-359-6887, or visit www.midrivers.com/internet/acp/ for more information.
Customers must qualify through the National Verifier to become eligible to receive the Lifeline and ACP discounts. All Lifeline and ACP customers must re-certify every year before the anniversary date of their enrollment. The government will contact customers prior to their recertification date with a reminder.
In most communities, our Wide Open Internet plan is offered to Lifeline subscribers. Wide Open provides the fastest speed possible at the customer’s location for $19.95 per month plus $0.20/GB of monthly data usage, less the $9.25 Lifeline discount and any approved ACP discount. In certain areas where speeds may be limited, Lifeline subscribers are offered our highest-performing service plan of at least 4M/1M. Your location must be capable of at least 4M/1M speeds to be eligible for Lifeline. All deposits and any applicable Internet equipment fees are waived for eligible Lifeline customers. Mid-Rivers also offers our qualifying voice and Internet bundles to Lifeline customers where the customer’s facilities are capable of a qualifying Internet plan.
Asistencia para dersonas de bajos ingresos
Mid-Rivers ofrece asistencia Lifeline para personas de bajos ingresos a suscriptores residenciales que califiquen con descuentos de $9.25 por mes en Internet o paquetes que califiquen. Los descuentos más grandes están disponibles para los clientes que califiquen en Tribal Lands. Mid-Rivers también participa en el Programa de Conectividad Asequible (ACP), un programa gubernamental que puede reducir aún más las facturas de Internet para los clientes que califiquen. Los descuentos de ACP son de hasta $30 por mes, o $75 por mes para clientes en Tribal Lands. Estos servicios de asistencia no son transferibles y permiten solo un descuento por hogar calificado. Los estándares de elegibilidad están determinados por la Comisión Federal de Comunicaciones (FCC). Llame al 1-800-452-2288, envíe un mensaje de texto al 406-359-6887 o visite www.midrivers.com/internet/acp/ para obtener más información.
Los clientes deben calificar a través del National Verifier para ser elegibles para recibir los descuentos de Lifeline y ACP. Todos los clientes de Lifeline y ACP deben volver a certificarse cada año antes de la fecha de aniversario de su inscripción. El gobierno se comunicará con los clientes antes de su fecha de recertificación con un recordatorio.
En la mayoría de las comunidades, nuestro plan Wide Open Internet se ofrece a los suscriptores de Lifeline. Wide Open ofrece la velocidad más rápida posible en la ubicación del cliente por $19.95 al mes más $0.20/GB de uso de datos mensual, menos el descuento de $9.25 de Lifeline y cualquier descuento ACP aprobado. En ciertas áreas donde las velocidades pueden ser limitadas, a los suscriptores de Lifeline se les ofrece nuestro plan de servicio de mayor rendimiento de al menos 4M/1M. Su ubicación debe ser capaz de alcanzar velocidades de al menos 4M/1M para ser elegible para Lifeline. Todos los depósitos y cualquier tarifa de equipo de Internet aplicable no se aplican a los clientes elegibles de Lifeline. Mid-Rivers también ofrece nuestros paquetes de voz e Internet que califican a los clientes de Lifeline donde las instalaciones del cliente son capaces de un plan de Internet que califica.
Mid-Rivers Telephone Cooperative, Inc.
Last Updated and Effective: March 4, 2021
Information We Collect
We collect information from you directly when you provide it to us directly, automatically as you navigate our Services, and from other sources, such as when a friend refers you to us.
The information we collect directly may include the following:
- Contact Data, such your name, address, email address and phone number.
- dentification Data, such as your social security number, date of birth, and gender.
- Demographic and Profile Data, such as your interactions with our member services, feedback, and survey responses.
- Credentials, such as usernames for your email account or SmartHub/My Mid-Rivers account.
- Payment Information, such as a credit card, debit card, or bank account number.
- Employment and Career Qualifications when you apply for a job with us.
- Academic Qualifications when you apply for one of our scholarship programs.
The information that we collect automatically may include:
- Customer Proprietary Network Information (“CPNI”) generated by your use of our communications services. Please see the CPNI section of this policy for more information.
- Usage, Service Performance and Diagnostic Information, including data use history, websites and URLs visited, data speeds, service performance, and other network analytics.
- Technical Data, including internet protocol (“IP”) address, cookies, web beacons, clear gifs, browser type and version, time zone setting and location, browser plug-in types, operating system and platform, mobile network information and other technology on the devices you use to access our Services.
- Analytics Data, such as information about how you use our Services (for example time of day, duration of visit, pages visited, actions taken on pages, or other automatically collected meta-data), and/or our products and services.
- Geolocation data when you use our apps. You may be able to opt-out of sharing your location with us, however, certain features may not be accessible if location sharing is disabled.
- Social Media Information when you engage with us on social media platforms.
The information that we collect from other sources may include:
- Referral information, when a customer refers a friend.
- Financial institutions or credit agencies before or after initiating Services.
How We Use Information
We use the information that we collect from and about you to:
- Provide you our Services.
- Improve our Services, develop new offerings and perform analytics.
- Communicate with you about your account or Services.
- Personalize your experience when utilizing our Services.
- Respond to your questions, comments, and requests for information.
- Process any referrals you provide us.
- Advertise our Services.
- Process your job application.
- Act on your scholarship application.
- Notify you about changes to our Services.
- Protect the security and integrity of our Services and protect the users of our Services from fraudulent, malicious, deceptive or unlawful activities of others.
- Protect our rights and property.
- Cooperate with law enforcement and comply with and enforce applicable legal and regulatory obligations, including responding to government requests.
- Defend against or pursue legal claims, disputes or litigation.
How We Share Your Information
We may share your information for the purposes listed above with:
- Your consent, such as when you ask that we include your information in our print or Online Directory.
- The account holder or other authorized users of your account.
- Vendors or third-party service providers that support us in providing Services.
- Caller ID Providers and Directory Assistance
- Where permitted by law, to credit bureaus, or collection agencies, to obtain payment for our products and services.
- Law enforcement or regulatory agencies, if required to do so by law or when we believe disclosure is necessary or appropriate, and
- Other entities in connection with the sale, merger, acquisition or other reorganization of our organization.
Accessing and Correcting Your Information
You may access, correct, or delete certain information associated with your account by logging into your personal SmartHub/My Mid-Rivers account or our other applications.
Information typically available from details about a customer’s monthly telephone usage that has been obtained in the normal course of providing telephone service is known as Customer Proprietary Network Information (CPNI). CPNI might include the type of line, technical characteristics, class of service, current telephone charges, local and long distance billing records, directory assistance charges, usage data and calling patterns. Mid-Rivers does not sell CPNI in any form, including billing records, types of service, and calling habits to third parties. Unless it first obtains a customer’s approval through FCC-approved methods, Mid-Rivers only uses CPNI for our own marketing purposes among categories of service to which the customer already subscribes. With customer approval, Mid-Rivers may share CPNI across product lines within the company and among company affiliates to better serve your communication needs.
We do not provide CPNI to any third party or affiliate, except as required by law or in the normal course of business, as explained below:
- When you dial 911, information about your location may be automatically transmitted to a public safety agency.
- Certain information about your long distance calls is transmitted to your billing company for billing purposes.
- As necessary, Mid-Rivers must disclose information to comply with court orders or subpoenas. We will also share information to protect our rights or property and to protect use of our services and other carriers from fraudulent, abusive or unlawful use of services.
- Mid-Rivers may also use third parties or contractors to do work for the company, such as billing services. These third-party contractors have the same obligations as our regular employees concerning the confidentiality of our customer information. In cases where it is necessary to provide CPNI to a third party or affiliate, Mid-Rivers requires that those parties sign an agreement that they will protect the confidentiality of our customers’ CPNI and will not use it for marketing purposes or sell to any other parties.
As stated in the Mid-Rivers Open Internet Policy, Mid-Rivers may occasionally collect information on network traffic specific to a particular incident when working with a customer to troubleshoot connection issues or other matters. This information is used ONLY for network troubleshooting purposes, and only information on packet source, destination, and port number is collected. Packet payload information (information other than the header information) is not examined in this process. This information is NOT stored by Mid-Rivers, is NOT provided to any third party, and is NOT utilized for any other purpose such as marketing. The Company may also identify BitTorrent usage as part of our normal billing processes and may from time to time contact users of that service to insure they are informed and aware of the Company’s Copyright Repeat Infringer Policy.
Mid-Rivers provides Internet Usage Detail information as a courtesy to our Internet customers. This information is printed on the customer’s bill and available online through our secure SmartHub and My Mid-Rivers account management tools. This information includes high-level details on the primary sources of the customer’s Internet data usage, such as “Netflix” or “Streaming Video,” but does not list specific Internet addresses or the specific content that was accessed. Only you, the authorized customer, or those individuals whom you have authorized to view your account information, may access this information.
Mid-Rivers does not collect, save, share, or sell ANY information regarding your Internet usage, the sites you visit (including our own website), searches you conduct, applications you use, or any other Internet-related data. However, other entities known as “edge providers” (Google, Amazon, and others), and any sites you may visit online, may collect data directly from your web browser or other online applications when you use the Internet. Other online parties with whom you do business may also collect and sell your information. Some web browsers may offer tools to help protect your privacy online, such as using the “Incognito mode” in Chrome.
Our Services use “cookies” (a small, unique identifier text file) and tracking technology to help us gather information such as browser type and operating system; whether you accessed this website through a third-party link; and the number of visitors to this website and how visitors use this website. This information allows us to better understand how people use this website and improves its features.
If you prefer, you may opt out of the cookies by modifying your browser setting to decline cookies. However, if you use your browser settings to block certain cookies you may not be able to access all or parts of our Services.
Our Services, its products, and services are not directed toward children under 13 years of age. We do not knowingly solicit or collect information from children under the age of 13.
Links to Other Websites
Our Services may contain links to other websites. We are not responsible for the content or privacy practices of these linked websites. We encourage you to review the privacy policies posted on these sites before providing any personal information.
We have taken appropriate security measures to safeguard your personal data by implementing reasonable technical and physical security measures based on the type of data we process. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or your Mid-Rivers accounts or applications, you are responsible for keeping this password confidential.
Do Not Track
Our website does not respond to Do Not Track signals.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.ascr.usda.gov/how-file-program-discrimination-complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: email@example.com. Mid-Rivers Telephone Cooperative, Inc., is an equal opportunity provider, employer, and lender.
Last Modified: March 4, 2021
NO UNLAWFUL OR PROHIBITED USE
INTELLECTUAL PROPERTY RIGHTS
MID-RIVERS’s name and trademarks and all related names, logos, product and service names, designs and slogans are trademarks of MID-RIVERS or its affiliates/subsidiaries (the “Marks”). You must not use the Marks in any manner without the prior written permission of MID-RIVERS or its appropriate affiliates/subsidiaries. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.
RELIANCE ON INFORMATION POSTED
The information and/or materials presented on or through the Services (“Services Information”) are made available solely for general information purposes. We do not represent or warrant the accuracy, completeness or usefulness of the Services Information. Any reliance you place on any Services Information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on any Services Information by you or by any third-party who may be informed of any Services Information.
INFORMATION ABOUT YOU AND YOUR VISITS TO THE SERVICES
PRODUCTS, SERVICES, ORDERS AND PRICING
We may accept orders for MID-RIVERS services through the Services. While we use our best efforts to fulfill all orders, MID-RIVERS cannot guarantee the availability of any particular service or price displayed on the Services. The inclusion of any services on the Services at a particular time does not imply or warrant that these services will be available at any time. MID-RIVERS reserves the right to (i) change any service or price listed on the Services at any time without notice; (ii) refuse to provide services to you; and (iii) revoke any stated offer and to correct any errors, inaccuracies or omissions (including, but not limited to, after an order has been submitted and accepted). We may require additional verifications or other information prior to the acceptance and/or shipment of any order. Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
The prices displayed through the Services are quoted in U.S. Dollars, are valid and effective only within the United States. You are responsible for the payment of any state and local sales or use taxes that may apply to your order.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES (OR ANY PORTION THEREOF) AND THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE AT YOUR SOLE RISK. THE SERVICES, ANY PORTION THEREOF AND THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT). NEITHER MID-RIVERS NOR ANY PERSON ASSOCIATED WITH MID-RIVERS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES, ANY PORTION THEREOF AND THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER MID-RIVERS NOR ANYONE ASSOCIATED WITH MID-RIVERS REPRESENTS OR WARRANTS THAT THE SERVICES, ANY PORTION THEREOF OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES (OR ANY PORTION THEREOF) IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES, ANY PORTION THEREOF OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, (I) IN NO EVENT WILL MID-RIVERS BE LIABLE, UNDER ANY LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR ANY (A) INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHATSOEVER AND/OR (B) DAMAGES FOR LOSS OF PROFITS, OPPORTUNITIES, REVENUES, INVESTMENTS, GOODWILL, DATA OR OTHER INTANGIBLE LOSSES; AND (II) THE MAXIMUM CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR ANY PORTION THEREOF (UNDER ANY LEGAL THEORY) SHALL NOT EXCEED THE GREATER OF FIFTY U.S. DOLLARS ($50) OR THE AMOUNT YOU HAVE PAID MID-RIVERS THROUGH YOUR USE OF THE SERVICES OR ANY PORTION THEREOF. YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SERVICES OR ANY PORTION THEREOF MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify, and hold MID-RIVERS and its respective directors, officers, employees, and agents (“Indemnitees“) harmless against all claims, expenses, liabilities, losses, costs and damages, including, but not limited to, reasonable attorney’s fees, that the Indemnitees may incur in connection with or arising out of your use of the Services (or any portion thereof).
CHOICE OF LAW
Mid-Rivers Telephone Cooperative, Inc.
d/b/a Mid-Rivers Communications
904 C Ave.
Circle, Montana 59215
Accessible Navigation Devices for the Blind or Visually Impaired
Mid-Rivers can provide an accessible TiVo device with a Text-to-Speech talking guide feature to cable TV customers who are blind or visually impaired. This feature is available upon request and provided at the same rates as our lowest-priced standard set-top boxes. To request an accessible device, please call Marlo Holzworth, VP Customer Care, at 1-800-452-2288 or send an email to firstname.lastname@example.org.