Tips to Combat Robocalls

Mid-Rivers is very concerned about the number of suspected illegal and unwanted robocalls our customers receive and their potential harmful impact. Every day, scammers use the telephone to try and trick people out of money or obtain access to personal information.

To help you and your family avoid becoming a victim of unwanted and potentially unlawful robocalls, we encourage all customers to review the FCC’s tips and tools to combat robocalls at https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts.

To combat unwanted & illegal robocalls customers can submit information about a suspected robocall or spoofing to https://www.fcc.gov/enforcement/private-entity-robocall-spoofing-portal.

To help reduce the number of illegal robocalls that may originate on our network, Mid-Rivers has implemented a robocall mitigation plan that includes monitoring our network and verifying that calls that originate on our network are from legitimate numbers belonging to a valid Mid-Rivers customer. In line with FCC rules, users of Mid-Rivers’ voice service are prohibited from originating illegal and spoofed robocalls with the intent to defraud, cause harm or wrongly obtain anything of value from the recipient of the call. Violation of these terms can result in suspension or termination of the user’s voice telephone service.

For more information on Mid-Rivers Communication’s robocall mitigation efforts, please contact Communications@midrivers.coop.