Support
Browse the below help resources for answers to some of the most common support questions.
- All
- Billing Questions
- Business Services
- Cable TV
- Capital Credits
- Internet & Wi-Fi
- My Mid-Rivers/SmartHub
- Phone/Long Distance
Mid-Rivers Communications offers Lifeline low-income assistance to qualifying subscribers with discounts of $5.25 per month on phone, or $9.25 per month on qualifying Internet or bundled services. Larger discounts are also available to qualifying customers on Tribal Lands. Eligibility standards for these assistance programs are determined by the Federal Communications Commission. Please contact your nearest Mid-Rivers customer service center or call us at 1-800-452-2288 for more information, or visit https://midrivers.com/notices/?t=low-income-assistance
Mid-Rivers offers a monthly discount of $9.25 per month on telephone or Internet services to all active duty or military veterans. If you would like more information about the available discount, please contact us at 1-800-452-2288.
Static IP Addresses are available to customers who are using a Cable Modem Internet connection. For more information about obtaining a Static IP, please call one of our Regional Account Executives at 1-800-452-2288.
The standard size for a mailbox from Mid-Rivers is 1GB. If your business needs a larger mail box, please call your Regional Account Executive at 1-800-452-2288.
- Is DND (Do Not Disturb) enabled? – If the DND feature is enabled on your phone, you will see a red minus sign next to the phone icon in the upper left of the display screen on your phone. If you see this, simply touch the “DND” touch key at the bottom of the screen. When the DND feature is turned off the phone icon will disappear and only the date will show.
- Is the Phone off the hook? – If “dialpad” is shown, the phone was off the hook. Have the customer ensure the handset is seated properly in its cradle.
- Is the Ring volume turned down? – This can be checked via the + and – buttons on the bottom of the phone to adjust volume.
- Is there static? – Ensure adapter cords are plugged into headset and the 5 pin connecter (5 pin connector is located below the jack labeled “handset” on the back of the phone. Nothing should be plugged into the Auxiliary jack.
- Is there an echo? – Ensure the dial on the bottom (underneath) of the charging station is set to “A.” Turn down the “mic” (may appear as a little mic icon) volume on the bottom (underneath) of the charging station.
Email filtering is changing February 6, 2023. Please refer to our blog for more information. https://midrivers.com/improved-email-filtering-is-coming-february-6/
Mid-Rivers emailGUARD Service is provided FREE for all Mid-Rivers email subscribers!
Junk e-mail and viruses are a universal complaint of Internet e-mail users everywhere, and Mid-Rivers emailGUARD service has proven to be very effective in diminishing these email problems for its subscribers. This service is provided free of charge to all Mid-Rivers Internet customers!
Each e-mail user can specify their own degree of filtering intensity to meet their individual needs. By default, the emailGUARD filters will block most junk e-mail from being delivered to your Inbox, but it may not catch all junk e-mail that is sent to your Mid-Rivers address.
If emailGUARD does not block someone who is sending you junk e-mail or viruses, you can completely block those senders by using the “Friends” option. You can also use this option to block email from an entire domain of addresses. If you discover junk e-mails or viruses that seem to by-pass the filters, first ensure that your filter settings are at maximum sensitivity, and then forward that email as an attachment to: spam@redcondor.com. This will help emailGUARD trap messages of that nature in the future.
You may also choose to approve senders that you think emailGUARD is blocking in error by using the “Approved Senders” option. You also have the ability to approve any mailing lists or newsgroups to which you subscribe.
Virus protection is a standard feature with emailGUARD and cannot be disabled by the user. Each e-mail sent to your Mid-Rivers address will be scanned for dangerous content using a continuously updated virus scanning engine. NOTE: It is still important to have an anti-virus program on your computer because emailGUARD cannot catch viruses that could be downloaded onto your computer via websites, network shares, or removable media devices such as floppy disks. Also, emailGUARD can filter most viruses but may not catch every virus sent to your Mid-Rivers email address.
To log into your emailGUARD Personal Dashboard, you must use your entire Mid-Rivers e-mail address as the username*. A temporary password is assigned when your account is created and sent to you via e-mail. Please contact the Mid-Rivers technical assistance center if you need additional help with your emailGUARD password.
emailGUARD will send you a daily notification if any emails have been blocked. You then have an opportunity to review those quarantined messages and deliver them to your Inbox if so desired. You can safely preview any quarantined junk e-mails in the emailGUARD Daily Digest.
All e-mails in the Personal Dashboard are automatically deleted every 35 days. To deliver a quarantined message to your e-mail account, click on the “Release” link next to that message in your Daily Digest e-mail.
* emailGUARD is only available for Mid-Rivers e-mail accounts
You may learn how to use your MaX UC Mobile Client using the interactive tutorial found at http://docs.metaswitch.com/interactive/max-uc-mobile/story_html5.html
You may learn how to use your MaX UC Desktop Client by watching the tutorial found at http://docs.metaswitch.com/interactive/max-uc-desktop/story_html5.html
You may learn more about how to use your Commportal Phone at http://docs.metaswitch.com/interactive/commportal-end-user-tutorial/story_html5.html
I am the administrator for my business’ phone system. Where can I learn how to use the admin portal?
Administrators of a businesses Unified Communications phone systems may have access to the the admin portal. This portal allows you to manage your phone system. Learn about the admin portal at http://docs.metaswitch.com/interactive/Meta_ACD_Admin/story_html5.html.
Users of iACD Commportal system can learn how to make the most of this portal by watching the tutorial found at http://docs.metaswitch.com/interactive/Meta_ACD_Agent/story_html5.html
Installing your new cable modem
- Start by un-boxing the new modem.
- Connect the new power cord to the modem.
- Connect the black coax cable to the new modem. Be sure to hand-tighten the cable to the modem.
- Plug the modem into a power outlet.
- Wait for the lights on the modem to turn green. There should be no blinking lights. All lights should be solid green.
- Connect the loose end of the ethernet cable from your router or computer (the same device your old modem was connected to) to either one of the ethernet ports on the modem. If desired, you may also use the new ethernet cable provided to connect the modem to your devices.
- You are finished installing your new modem and may resume normal Internet use. Please note that it may take up to 5 minuets for your modem to sync and your Internet connection to return to normal.
The due date of your monthly bill is the 16th of every month (or the following business day when the 16th falls on a weekend or a holiday). If you are signed up for Automatic Payments, your balance due will also be deducted from your account on this date. If you have trouble paying your bill, or if you have concerns about paying by the due date, please contact us at 1-800-452-2288 so we can help you avoid late fees and disconnection of your service.
Any profits generated by the cooperative (the difference between income and operating costs for the year, also called “margin”) are returned to members in the form of capital credits in accordance with Bylaw provisions. A member’s capital credits are derived from the amount of business he or she does with the cooperative during a given year and the margin for that year.
Each year, you will receive notification by mail advising you of the amount of your capital credits for the previous year, as well as the total amount of your unpaid capital credits.
The payment of capital credits is governed by Mid-Rivers’ Board of Trustees. Their decision is based on the financial status of the cooperative.
Under the Articles of Incorporation, no interest shall be paid on capital provided by the member.
When you disconnect, we will ask you for a permanent address of record. Your capital credits will be sent to the address you give us. These capital credits will be distributed at the discretion of the Mid-Rivers Board of Trustees based on the financial condition of the cooperative. It is your responsibility to keep your address current.
In the case of a sole membership, capital credits may be retired at a discounted rate at the discretion of the Board upon presentation of a letter provided by a legal representative of your estate.
In the case of a joint membership, one-half (50%) of the credits can be paid at a discount with the remaining one-half transferred to the surviving member.
Capital credits not retired at the time of death will be paid at the same time and in the same manner as all capital credits in a general retirement.
If your e-mail address has changed, it is important to update it in your SmartHub Online Account so you can securely access your Account and be sure to receive important account updates. To update your Login E-Mail Address in SmartHub, go to My Profile > Update My Login E-Mail or Password, and click the Orange “Update” button as shown below.
To update your Login E-Mail Address using the My Mid-Rivers app on your Android or Apple mobile device, go to Menu (the three lines) > Settings > Change Sign In Email.
Missing or Outdated Contact Information
If you are not seeing e-mails or other types of messaging from us (push notifications, mobile app alerts, texts) with bill available notices, planned outage notices for your location, or other important alerts, the most common reason is incomplete or inaccurate contact information in SmartHub. As a customer, YOU have control over what contact information you provide us, and the types of notifications you would like to receive at each contact point, through SmartHub and the My Mid-Rivers app for iPhone or Android.
After adding or updating your Contact Methods, make sure to go to “Manage Notifications” to select the types of notifications you would like to receive at each contact point.
E-Mail Settings
After confirming that your SmartHub Login E-Mail and Contact Method(s) are correct, if you are still not receiving our e-mails, they may be going to your Junk folder or caught in your SPAM filter. Look for messages from “midrivers@smarthub.coop” and update the settings in your filters to allow messages from this address.
Opt Out
If you have opted out for CPNI, you won’t receive most messaging. To change your CPNI Opt Out settings, please contact us.
Telephone customers in rural areas across the country continue to report problems receiving long distance or wireless calls on their landline telephones. The problems originate with long distance carriers who use low-cost routing services. These can be very unreliable, and some even intentionally fail to complete calls into rural areas to avoid paying associated terminating long distance charges.
Whenever possible, please encourage the person trying to call you to report the details of the problem to their long distance or wireless telephone service provider. The number to report these types of problems should appear on the caller’s monthly bill. That provider should be able to locate the source of the problem and fix it, the FCC requires that they do so. While you can report these to us, the person trying to make the call still needs to report it to their long distance or wireless provider. We will work with that provider, but the calling party has to make the contact as it is an issue on their end.
- Log in to WTVE site
- Click Manage Account
- Enter email address and current password
- Enter new password twice
- Click Change
If you are on a Cable Modem connection (most customers in Fairview, Glendive, Lewistown, Miles City or Sidney have this type of connection) or a DSL connection, follow these instructions to power cycle your equipment.
- Check to make sure your router and modem are securely plugged into an electrical outlet and the cables are securely fastened to the back of the router and modem.
- Turn off your computer, tablet, smartphone or other device.
- Find the Router power adapter and unplug it from the electrical outlet.
- Find the Modem power adapter and unplug it from the electrical outlet
- Wait about 15 seconds before plugging the modem back into the wall electrical outlet.
- Wait for the lights to come on before continuing to the next step.
- Plug the router back into the electrical outlet. Wait for the lights to come on.
- Finally, turn your computer or other device on and allow it to fully boot up. You should now be able to re-establish your Internet connection.
If you are on a Fiber connection, follow these instructions to power cycle your equipment.
- Check to make sure your router is securely plugged into an electrical outlet and the cables are securely fastened to the back of the router.
- Turn off your computer, tablet, smartphone or other device.
- Find the Router power adapter and unplug it from the electrical outlet.
- Wait about 15 seconds before plugging the router back into the wall electrical outlet.
- Plug the router back into the electrical outlet. Wait for the lights to come on.
- Finally, turn your computer or other device on and allow it to fully boot up. You should now be able to re-establish your Internet connection.
If you continue to have problems with your Internet connection, please call us at 1-800-452-2288.
Here are couple of things to consider what my be causing your connection to be slow.
- Are you on a plan/speed that is keeping up with how you’re using your Internet? – If you are on an tiered Internet plan you may not have enough bandwidth coming into your home to keep up with your Online habits. If you think this may be the cause of your Internet woes, please give us a call at 1-800-452-2288 to discuss your options for an improved Internet experience.
- Are you trying to do too much? – If you are on a tiered Internet plan, it is possible you have too many devices connected for the amount of bandwidth of the plan you are currently using. To resolve this, remove some of the connected devices from your Internet connection to see if that will speed things up for you. This should NOT be a problem for customers on our Wide Open Internet Plans. If you are experiencing this issue and are one a Wide Open Internet plan, please call us or report this trouble through the My Mid-Rivers App or SmartHub portal.
- Is it your Wi-Fi router that is causing the problem? – Not all routers are created equal and many routers (especially if they are a couple years old) simply cannot keep up with today’s demand for Internet speed and bandwidth. To determine if it is your router, try plugging a laptop or computer directly into you Internet connection, bypassing the router, and using the wired Internet connection. If this seems to solve the speed issue, then the culprit of your hindered Internet speeds is likely your Wi-Fi router. If you discover this to be the problem, you can try following the tips in the “My Wi-Fi Won’t Connect” troubleshooting section. If you continue to have problems please contact us.
If you think someone may be using your Internet or Wi-Fi Connection without your permission, the best and fastest action you can take is to change your password. When you change your password, all devices connected to your network will be required to re-enter the password, therefore ensuring only devices you have authorized will be on your connection.
When choosing a password, make sure to choose something that will be secure. Common password guidelines state that you should NEVER use a real word (banana, mountain, etc.), your name, or easy-to-guess passwords (123456, abc123). Strong passwords should include a combination of lower-case letters, upper-case letters, numbers and special symbols. Consider using a pass phrase – a longer series of words that you will be able to remember easily but is hard to guess.
If you have tried resolving your Internet or Wi-Fi trouble on your own and are continuing to have trouble, please call us at 1-800-452-2288. Our support technicians will work with you over the phone to help you get your services running properly. In some instances, the support technician may need remote access to your computer. If they do, they will ask that you use the link below to navigate to a secure, temporary software that will allow the technician to view your computer remotely.
PLEASE DO NOT DOWNLOAD THIS SOFTWARE UNTIL A MID-RIVERS SUPPORT TECHNICIAN HAS INSTRUCTED YOU TO DO SO. Team Viewer is not a Mid-Rivers owned or operated product and you should not download this if you are not on the phone with a trusted source.
https://get.teamviewer.com/midrivers
If you are on an Internet service that requires a modem (another small box in the house connected to the Wi-Fi router), please follow these instructions to power cycle your equipment.
- Check to make sure your router and modem are securely plugged into an electrical outlet and the cables are securely fastened to the back of the router and modem.
- Turn off your computer, tablet, smartphone or other device.
- Find the Router power adapter and unplug it from the electrical outlet.
- Find the Modem power adapter and unplug it from the electrical outlet.
- Wait about 15 seconds before plugging the modem back into the wall electrical outlet.
- Wait for the lights to come on before continuing to the next step.
- Plug the router back into the electrical outlet. Wait for the lights to come on.
- Finally, turn your computer or other device on and allow it to fully boot up. You should now be able to re-establish your Internet connection.
If you are on a connection without a modem (the only box in the house is the Wi-Fi router), please follow these instructions to power cycle your equipment.
- Check to make sure your router is securely plugged into an electrical outlet and the cables are securely fastened to the back of the router.
- Turn off your computer, tablet, smartphone or other device.
- Find the Router power adapter and unplug it from the electrical outlet.
- Wait about 15 seconds before plugging the router back into the wall electrical outlet.
- Plug the router back into the electrical outlet. Wait for the lights to come on.
- Finally, turn your computer or other device on and allow it to fully boot up. You should now be able to re-establish your Internet connection.
If you continue to have problems with your Internet connection, please call us at 1-800-452-2288.
No matter what kind of platform or device you are using we want to make sure the server settings are set to the below. IMAP is preferred.
INCOMING:
IMAP Server : mail.midrivers.com
If the email client has TLS (preferred) or STARTTLS the INCOMING port should be
• IMAP =143
If the email client has SSL the INCOMING port is
• IMAP = 993
OUTGOING:
SMTP Server : mail.midrivers.com
PORT TLS (if an option): 587
*if 587 does not work, try 465*
Username: Your Mid-Rivers email address.
(Choose “Same As Incoming” option if available)
You may be asked to enter your password.
* You can click on the images below to see larger version.
Step 1
Open the email client app on your phone & select “Other” account. You should then see a screen that looks similar to the one below.
Enter your Mid-Rivers email address and password and tap “Manual Setup.” You should then see the below options.
Step 2
Select “IMAP Account” then the email client will then make it’s best guess at the appropriate settings.
Step 3
Update the settings to the correct server settings shown below.
Incoming Mail Server: mail.midrivers.coop
Security Type: SSL
Port: 993
Step 4
Update the outgoing mail settings to the correct settings as shown below.
Outgoing Mail Server: mail.midrivers.coop
Security Type: TLS
Port: 587
Click “Next” The next two steps can be personalized to your preference.
Your Mid-Rivers email should now be fully set up on your mobile Android device.
If you are still having trouble receiving your emails on your mobile device, or need additional help please call us at 1-800-452-2288.
- Go to https://mail.midrivers.com/iphone
- You will receive a webpage asking you to enter a Profile Name (i.e. Work, Personal) and an email address.
- Enter this information and click the “Download Setup” button.
- Click Continue when prompted.
- Another page, almost exactly like the first, will populate. Enter the same Profile Name and email address as before and select the “Download Setup” button.
- Click Allow when prompted.
- Click Close when you receive the Profile Downloaded prompt.
- Select Done in the upper left corner.
- Go into your Settings and select the Profile Downloaded option that shows just underneath your iCloud information.
- Select the downloaded profile “Mid-Rivers Communications.”
- Select “Install” in the upper right corner.
- Input your phone passcode (if applicable).
- Click install on the bottom prompt.
- You’ll be prompted now to enter your email address password; after it is entered, select next in the upper right corner.
- You will be brought back to the Profile page with a Profile Installed message – select Done in the upper right corner.
- To verify your email address was successfully added, open your Mail app.
- If you have more than one mailbox on your IOS devices, you’ll need to go to the Mailboxes view to see it has added and it will show “Email Account” in the list.
- Cover the end of the TiVo remote with your hand.
- Hold down the TiVo and TV Power buttons at the same time until the red (or amber) light on the remote control remains on.
- Remove your hand from the end of the TiVo remote control.
- Enter code 0999.
- After you enter the code, the red (or amber) light will flash three times and then remain on.
- Press Channel Up once every two seconds. This will test hundreds of code, one by one. DO NOT GO ANY FASTER THAN THIS or you may skip a code that works.
If you press Channel Up and you TV turns off, press Enter to select the code.
Press the TV Power button to test the code.
If you TV Turns on, you have successfully programmed the remote.
If you cycle through all the codes, the red LED will go off, indicating that you have tried all the codes.
If this happens, or if you selected a code but the TV does not respond to the test, try again to make sure you did not skip over your code by going too fast.
Certain local broadcast networks are received by air. Due to this delivery method the quality of the channel is subject to weather conditions, transmitter problems or other issues that are beyond the control of Mid-Rivers. We strive to do everything in our power to ensure that you are receiving your channels in the best viewing quality possible.
If you are getting a blank screen on a channel that you normally receive, or receiving a message the reads that the channel is “Not Authorized,” please report this to us by calling 1-800-452-2288. When calling please be sure to specify exactly which channel(s) you are receiving this message on.
What is WatchTV Everywhere?
WatchTVEverywhere provides Mid-Rivers Cable TV customers with online access to video content from networks in your cable subscription. With WatchTVEverywhere, you log in using a username and password to gain access from anywhere – on mobile devices in your home or on ANY Internet connection – to popular programming such as Top Chef, The Office, Castle, Dr. Drew on Call, and much more.
To start watching your cable TV content from anywhere, just go online to www.watchtveverywhere.com and select “Mid-Rivers” from the drop-down list of providers. Register using your LAST NAME and Mid-Rivers account number, which can be found at the top of your Mid-Rivers billing statement. You will then be asked for an email address and to create a password. WatchTVEverywhere access is available to customers with the Expanded Basic, Choice or Ultimate level of cable TV subscription from Mid-Rivers.
Watching HBO Go and MAX Go
To access the online HBO Go® content, Mid-Rivers’ HBO and Cinemax subscribers can simply log onto www.watchtveverywhere.com using your WatchTVEverywhere credentials. Click on the HBO GO logo, where you will be redirected to the HBO GO web portal. Then select Mid-Rivers (NOT Mid-Rivers Communications) as your provider and sign in with your same WatchTVEverywhere username and password, set parental controls, and make your viewing selection to begin watching. These same steps may be followed to access MAX GO.
Watching on a Mobile Device
Customers who wish to view this content via a mobile device will have the best experience by downloading the network apps to your mobile device and signing in using the same WatchTVEverywhere username and password for signing in through www.watchtveverywhere.com. For example, download the WatchESPN app on your mobile device, choose your TV provider, and sign in using your WatchTVEverywhere credentials.
- Click “Forgot your password” on the log in page
- Enter your registered email address
- Check your email for the reset link
- Click the reset link
- Enter your new password twice
- Click Submit
- If you are using a wireless connection, ensure the Wi-Fi is turned on on the device.
- If you are using a wired connection, ensure all cables are properly connected.
- Ensure that the router (& modem if you are on a cable modem or DSL connection) has power.
- If you have recently experience a power outage, please power cycle your equipment.
For issues with connectivity, first try the following steps:
Cable Modem & DSL:
a. Check modem lights. If all the lights are off trouble shoot for power outage. Verify the power cord is plugged into the back of the modem and the wall. Verify the power strip is turned on if applicable. Try a different outlet.
b. If modem lights are fine look at router lights. If no lights on including power, check the power button to ensure it is switched to the “on” position. Check that the black power cord is plugged into the back of the router. Try to verify the router is plugged into a working outlet.
c. Reboot equipment by unplugging modem first on the power source then follow by unplugging the router from the power source.
d. Wait about 15-30 seconds then plug in modem and wait for it to come back up, then plug back in the router.
FTTP & EDSL
a. Check router lights. If no lights on including power, check the power button to ensure it is switched to the “on” position. Check that the black power cord is plugged into the back of the router. Try to verify the router is plugged into a working outlet.
b. Reboot equipment by unplugging router from power source. Wait about 15-30 seconds then plug router back in.
- Log in to WTVE site
- Click Manage Account
- Click Change Email Address
- Enter current registered Email address and password
- Enter new email address twice
- Check your email for link to update email address. This email will be sent to the new email address.
- Click the link in the email
- Confirmation will be sent to old email address that email has been updated to the new and list the new email
- Click “Forgot your email used”
- Enter your account number and last name
- Enter the 5 digit verification code in the box (so we know you are not a robot)
- Click Submit
- Recovery emails will be sent to each email address registered under the account and last name you provided. The Primary email address will receive list of all registered emails, while sub (secondary) accounts receive just their own email address.
No contract is required when you sign up for Mid-Rivers Long Distance (MRLD). Mid-Rivers Long Distance Interstate and International calling plan customers are subject to the terms of the Mid-Rivers Long Distance Services Agreement.
In place of Mid-Rivers customers pay-per-minute long distance fees that can be unpredictable and give you a bad case of bill shock, ALL Mid-Rivers landline local telephone customers pay an Extended Area Service (EAS) Fee of only $4.00 per month for unlimited calling to any other Mid-Rivers phone customer.
Yes, To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services – Mid-Rivers as your local Cooperative offers and maintains backup power for your home phones at no additional charge. Backup batteries are installed and maintained by Mid-Rivers as part of our standard voice service installation.
Mid-Rivers’ backup batteries allow you to continue to use your home voice services on a corded landline phone during a power outage.
Our backup battery does not provide power to any services other than voice. The backup battery powers the wall jacks that provide voice service. The backup battery does NOT power any other devices that may be connected to those jacks such as cordless phones, home security systems, medical monitoring devices and other equipment.
The backup battery should give you about eight (8) hours of emergency standby voice service. If you use your voice service sparingly during a power outage, the battery should last on standby power for longer than eight hours. Larger batteries capable of up to 24 hours of emergency standby can be purchased from Mid-Rivers upon request.
Your battery will send Mid-Rivers an alert if it is experiencing problems so that we can replace or repair it for you. We plan to replace batteries every five to six years to help insure continued operation and availability in the event of a power outage.
Mid-Rivers offers a few different plan options. You can learn more about our long distance plans by visiting our Telephone service page.
For a complete list of the calling features and instructions on how to use them, go to https://midrivers.com////////telephone/
SmartHub is Mid-Rivers’ Online portal for monitoring & managing your Mid-Rivers Account. Using SmartHub you have the ability to view and pay your Mid-Rivers Bill, monitor your data usage, access your long distance call details, submit troubles and more. To get started with SmartHub go to https://midrivers.smarthub.coop.
My Mid-Rivers is an App built for both Android and iOS devices that allows you many of the same monitoring and management functions that are available through SmartHub, on the convenience of your hand-held device. The My Mid-Rivers App can be downloaded from Google Play or the App Store.
- Select “Can’t access your account” and follow the prompts.
- If you are unable to access your account following these steps, you will need to live chat with us or call 1-800-452-2288.
If you need assistance in understanding how to read your Mid-Rivers statement, check out this printable PDF which will explain the different components on your bill. If you need further assistance, please contact us at 1-800-452-2288.
Your Mid-Rivers bill can be paid by telephone using a secured system by calling 1-888-817-3862.
Automatic payments can be set-up either Online through SmartHub or the My Mid-Rivers App (available for Android and iOS) or by calling our secure payment line at 1-888-817-3862. If you need further assistance please call 1-800-452-2288.
If you have trouble paying your bill, or if you have concerns about paying by the due date, please contact us at 1-800-452-2288 so we can help you avoid late fees and disconnection of your service.