FAQs Archive - Mid-Rivers

Q: How do I Manage my Contact Information in the My Mid-Rivers app?

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Q: How do I update my Contact Information in SmartHub?

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Q: Application and Affidavit for Retirement of Capital Credits

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Q: What happens to my Capital Credits in the event of my death?

In the case of a sole membership, capital credits may be retired at a discounted rate at the discretion of the Board upon presentation of a letter provided by a legal representative of your estate. In the case of a joint membership, one-half (50%) of the credits can be paid at a discount with the remaining one-half transferred to the surviving member. Capital credits not retired at the time of death will be paid at the same time and in the same manner as all capital credits in a general retirement.

Q: How will I get my Capital Credits if I leave Mid-Rivers’ Service Area?

When you disconnect, we will ask you for a permanent address of record. Your capital credits will be sent to the address you give us. These capital credits will be distributed at the discretion of the Mid-Rivers Board of Trustees based on the financial condition of the cooperative. It is your responsibility to keep your address current.