• Is DND (Do Not Disturb) enabled? – If the DND feature is enabled on your phone, you will see a red minus sign next to the phone icon in the upper left of the display screen on your phone. If you see this, simply touch the “DND” touch key at the bottom of the screen. When the DND feature is turned off the phone icon will disappear and only the date will show.
  • Is the Phone off the hook? – If “dialpad” is shown, the phone was off the hook. Have the customer ensure the handset is seated properly in its cradle.
  • Is the Ring volume turned down? – This can be checked via the + and – buttons on the bottom of the phone to adjust volume.