Here are couple of things to consider what my be causing your connection to be slow.

  • Are you on a plan/speed that is keeping up with how you’re using your Internet? – If you are on an tiered Internet plan you may not have enough bandwidth coming into your home to keep up with your Online habits. If you think this may be the cause of your Internet woes, please give us a call at 1-800-452-2288 to discuss your options for an improved Internet experience.
  • Are you trying to do too much? – If you are on a tiered Internet plan, it is possible you have too many devices connected for the amount of bandwidth of the plan you are currently using. To resolve this, remove some of the connected devices from your Internet connection to see if that will speed things up for you. This should NOT be a problem for customers on our Wide Open Internet Plans. If you are experiencing this issue and are one a Wide Open Internet plan, please call us or report this trouble through the My Mid-Rivers App or SmartHub portal.
  • Is it your Wi-Fi router that is causing the problem? – Not all routers are created equal and many routers (especially if they are a couple years old) simply cannot keep up with today’s demand for Internet speed and bandwidth. To determine if it is your router, try plugging a laptop or computer directly into you Internet connection, bypassing the router, and using the wired Internet connection. If this seems to solve the speed issue, then the culprit of your hindered Internet speeds is likely your Wi-Fi router. If you discover this to be the problem, you can try following the tips in the “My Wi-Fi Won’t Connect” troubleshooting section. If you continue to have problems please contact us.