Mid-Rivers email customers can look forward to an upgraded experience starting February 25, 2025. This upgrade will feature robust and user-friendly spam filtering, an enhanced custom admin panel, and improved security options. Additionally, this new experience will give users fifteen times more inbox storage with a capacity of 15GB for no additional charge!

Preview of the upgraded webmail interface.

• Email Access: Customers can continue to access email by going to the same link, https://mail.midrivers.com/. Users who have this URL address bookmarked in their browser will not need to change their bookmarks to access the new interface. The “tuxedo” version of webmail will no longer be available after this upgrade.

Please be aware that any custom user settings in the old Webmail platform, such as auto responders, signatures, and blacklists, will not be converted to the new platform. Webmail users who wish to use these custom features will need to set them up again on the new platform starting February 25.

Customers who are accessing Mid-Rivers email via an external email client (such as Outlook or Mail) will not need to make any changes to settings, features, or accounts to continue receiving messages in their chosen email client.

• eScout Spam and Virus Filtering: Keep your inbox safe with our included eScout Spam and Virus Filtering service. eScout Spam and Virus Filtering is a more robust and user-friendly filtering service, allowing users to customize filtering options. Customers can visit eScout Spam and Virus Filtering to view any quarantined messages or mark messages as SPAM.

Customers will receive a regular digest email showing which messages have been flagged and quarantined by the filtering service.  If you find that an email was mistakenly flagged, simply “rescue” the email from quarantine right from the digest email with the click of a button.

Preview of the daily digest email.

• Settings Panel: The new Settings Panel will allow users to customize email accounts with ease. Users can change their password or turn on a read receipts feature. Using the enhanced settings panel, customers will also have the option to improve account security by setting up 2 Factor Authentication (also known as 2FA). Using 2 Factor Authentication is highly recommended to ensure your account is as secure as possible.

If you have questions about this upgraded experience, please call us at 1-800-452-2288 or chat with us using the secure chat feature on our website at www.midrivers.com.