Detailed Internet Usage Pie Chart Going Away

Due to the change to an Unlimited plan, and requests from multiple customers related to privacy concerns, the “Internet Usage Detail” pie chart on printed bills and the “Detail Utilization” information in SmartHub online and the My Mid-Rivers mobile app are going away.

The January 2025 bill will be the first printed bill without the pie chart. The pie chart data will be removed from SmartHub and the mobile app when usage billing closes for this cycle.

You will still see total “Monthly Internet Usage” on your printed bills, and “Accumulated Usage” (which you can view by Monthly or Daily usage) in SmartHub and the app.

With this change, the Message Center will be moved to the front page of the bill as shown in the sample below.