Get in touch with us for any help you need.
Submit a trouble ticket or manage your account.
Browse the below help resources for answers to some of the most common support questions.
Billing Questions
- I Need Help Understanding My Mid-Rivers Statement
- Can I Pay My Mid-Rivers Bill Over The Phone?
- Can I Pay My Mid-Rivers Bill Online?
- How do I set-up Automatic Payments for My Mid-Rivers Statement?
- I’m Having Trouble Paying My Bill. What Are My Options?
- When Is My Bill Due?
- I am Living On a Fixed or Low Income & Have Trouble Affording My Services.
- Does Mid-Rivers Offer Military Discounts?
- Why am I not receiving any emails or notices from Mid-Rivers?
Business Services
- Can I Configure My Router With a Static IP Address?
- Is There a Limit to the Size of My Mid-Rivers Mail Box?
- My Unified Communications Phone Is Not Receiving Calls.
- My Unified Communications Headset Is Not Working.
- Where can I learn how to use my MaX UC mobile client?
- Where can I learn how to use my MaX UC desktop client?
- I need help using my Commportal phone.
- I am the administrator for my business’ phone system. Where can I learn how to use the admin portal?
- My business is using the Commportal iACD system. As an agent, where do I learn how to use this system?
Capital Credits
- Application and Affidavit for Retirement of Capital Credits
- What are Capital Credits?
- How will I know how much my Capital Credits are?
- When are allocated Capital Credits paid out?
- Do I receive interest on this money?
- How will I get my Capital Credits if I leave Mid-Rivers’ Service Area?
- What happens to my Capital Credits in the event of my death?
Internet & Wi-Fi
- My Internet Is Not Working
- My Wi-Fi Won’t Connect
- My Internet Connection Is Slow
- I Think Someone May Be Using My Internet Connection Without My Permission
- A Mid-Rivers Tech Has Asked to Connect to My Computer for Remote Support
- How Do I Power Cycle My Internet Equipment?
- How Do I Install My Cable Modem & Wi-Fi Router?
- How Do I Set Up Parental Controls On The Mid-Rivers Wi-Fi App?
- How Do I Change My Wi-Fi Network Name & Password Using the Mid-Rivers Wi-Fi App?
- How do I Connect my Streaming Device to Wi-Fi?
- How Do I Self-Install my Wi-Fi Router Using the Mid-Rivers Wi-Fi App?
- I'm Moving, What Do I Do With My Equipment?
My Mid-Rivers/SmartHub
- What Is SmartHub & My Mid-Rivers?
- I Can’t Login to my SmartHub/My Mid-Rivers Account.
- How do I update my Contact Information in SmartHub?
- How do I Manage my Contact Information in the My Mid-Rivers app?
- How do I update my SmartHub Login E-Mail Address?
- Why am I not receiving any emails or notices from Mid-Rivers?
- How Can I Add Additional Contact Methods to my SmartHub Account?