My Device Will Not Connect to Wi-Fi

Ensure you are choosing the correct network name & inserting the proper password. If you're inputting the proper information and the device is still giving an error when attempting to connect, try rebooting the device. 

You may need to set up a dedicated 2.4GHZ or 5GHZ network for certain devices. Many smart home devices such as security cameras, robot vacuums, and smart appliances need a dedicated 2.4 network connection. Check your devices' Wi-Fi connectivity instructions and if necessary, you can create a dedicated network through the MR Wi-Fi application or by contacting us.

If your device cannot see the network to connect to, contact us to update a network setting on your Wi-Fi Router. 

Ensure airplane mode is off

Verify your network drivers are active

You may need to enable the Ethernet option via the Network & Internet settings section