My Internet Is Not Working

• If you are using a wireless connection, ensure the Wi-Fi is turned on on the device.
• If you are using a wired connection, ensure all cables are properly connected.
• Ensure that the router (& modem if you are on a cable modem or DSL connection) has power.
• If you have recently experience a power outage, please power cycle your equipment.

For issues with connectivity, first try the following steps:

Cable Modem & DSL:

1. Check modem lights. If all the lights are off trouble shoot for power outage. Verify the power cord is plugged into the back of the modem and the wall. Verify the power strip is turned on if applicable. Try a different outlet.
2. If modem lights are fine look at router lights. If no lights on including power, check the power button to ensure it is switched to the “on” position. Check that the black power cord is plugged into the back of the router. Try to verify the router is plugged into a working outlet.
3. Reboot equipment by unplugging modem first on the power source then follow by unplugging the router from the power source.
4. Wait about 15-30 seconds then plug in modem and wait for it to come back up, then plug back in the router.

FTTP & EDSL

1. Check router lights. If no lights on including power, check the power button to ensure it is switched to the “on” position. Check that the black power cord is plugged into the back of the router. Try to verify the router is plugged into a working outlet.
2. Reboot equipment by unplugging router from power source. Wait about 15-30 seconds then plug router back in.