Latest News
Mid-Rivers customers have recently been the target of a series of spam calls. The callers claim to be representatives of the cooperative and state that the customer needs new equipment due to recent upgrades. These scammers are targeting areas that are scheduled to receive fiber services, making their claims seem believable. If you receive a call like this, hang up and call a trusted Mid-Rivers number to verify the caller.
As project areas are released, subscribers will be contacted individually by Mid-Rivers personnel to discuss any changes in services and to schedule an installation date and time. There is no charge for the installation, and the standard backup battery is included with your service subscription. Every customer will be contacted, including telephone-only customers, as landline telephone services will also be moved to the new fiber-optic lines for improved quality and reliability. If you have questions about when you are scheduled to get fiber, please feel free to contact us.
We understand that these spam calls can be frustrating and concerning. Your safety and satisfaction are our top priorities. Please do not hesitate to contact us with any questions or concerns.
Latest News
Due to the change to an Unlimited plan, and requests from multiple customers related to privacy concerns, the “Internet Usage Detail” pie chart on printed bills and the “Detail Utilization” information in SmartHub online and the My Mid-Rivers mobile app are going away.
The January 2025 bill will be the first printed bill without the pie chart. The pie chart data will be removed from SmartHub and the mobile app when usage billing closes for this cycle.
You will still see total “Monthly Internet Usage” on your printed bills, and “Accumulated Usage” (which you can view by Monthly or Daily usage) in SmartHub and the app.
With this change, the Message Center will be moved to the front page of the bill as shown in the sample below.
Latest News
Mid-Rivers Telephone Cooperative, Inc., recently released a payment of capital credits to the Cooperative’s members and patrons, with a capital credit retirement totaling $1,134,545.95. The 2024 retirement includes a portion of the 1996 patronage allocation and portion of the 2023 patronage allocation.
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Mid-Rivers accepted a new Universal Service Funding (USF) offer and a new associated build-out obligation in late 2023, providing revenue certainty for the next 15 years and allowing us to cut the timeline nearly in half for the remaining rural fiber build-out.
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Mid-Rivers constructed new fiber facilities to over 800 rural locations in the Lambert, Musselshell, North Ryegate, South Roundup, and South Wolf Point areas in 2023. All were locations that previously had poor or no broadband options. Our 2024 construction is well underway in rural Grass Range and Ekalaka, and will kick off in the rural Roy and Lindsay areas later this summer. This year’s construction goal is 800 miles of new fiber at an estimated cost of over $30 Million.